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Senior Living Liability

Question

Is our incident report discoverable in a lawsuit?

Short answer

Frequently yes: an incident report created in the ordinary course of business as part of your routine reporting process is generally discoverable, and the narrow protections that exist, for material prepared in anticipation of litigation or for peer review and quality assurance records, depend on state law and on how the document was actually generated and routed.

Why the ordinary course of business matters

Work product protection attaches to material prepared because litigation was anticipated. A report your policy requires for every fall, generated automatically, reviewed by a supervisor and filed, was prepared because your policy requires it, not because you anticipated a lawsuit. Courts routinely reach that conclusion.

That is not a reason to stop writing incident reports. Regulators require them, they are essential to operations, and their absence is far more damaging than their content. It is a reason to write them as though a jury will read them, because a jury may.

The quality assurance protection and its limits

Most states protect the records and proceedings of a quality assurance or peer review committee from discovery, and federal requirements direct facilities to maintain a quality assurance and performance improvement program. That protection is real but narrow: it generally covers the committee deliberations and the analysis it generates, not the underlying facts, and not a document that merely passed through the committee.

The common mistake is believing that routing an incident report to the quality committee makes it privileged. In most jurisdictions it does not. A document created for operational purposes retains its character regardless of where it is later sent.

How to write one that helps you

Facts and observations only. What was found, when, by whom, what was done, who was notified. No conclusions about cause, no assessment of whether anyone erred, no speculation, no opinions about staffing.

No reference to the report itself in the clinical record, since a chart entry saying an incident report was completed effectively points the plaintiff at it.

Complete and contemporaneous. A report written three days later with gaps is worse than a short one written the same shift, because the timing itself becomes an issue.

And separate the operational report from any investigation conducted at the direction of counsel, which is where the work product protection genuinely lives. If a serious event warrants a protected investigation, involve counsel before it begins rather than after.

What to preserve immediately

Video, which overwrites on a short cycle and is the most commonly lost evidence in these cases. Staffing and assignment records for the shift. The equipment involved, physically, without repair or disposal. Witness names including agency staff and visitors.

Once a claim is reasonably anticipated, a litigation hold applies and destruction of relevant material, even routine automated destruction, can produce a spoliation instruction. That instruction is often worth more to a plaintiff than the evidence itself would have been.

Primary sources

Sources and references

This answer draws on the following regulatory, statutory, and standards-body sources. Coverage availability and program structure also depend on market appetite and underwriter discretion not captured by these sources.

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